2nd Line Support Technician

Job Purpose. As a 2nd Line Support Engineer, you will provide advanced technical support for complex issues escalated from the Service Desk. You will diagnose and resolve hardware, software, and network problems, working with internal teams and external partners to minimise business disruption, maintain system performance, and support continuous improvement. Key Responsibilities: Provide advanced troubleshooting and support for a range of devices, operating systems, and software applications. D…