Service Delivery Manager

What is the purpose of the Service Delivery Manager role? The Service Delivery Manager (SDM) is a critical liaison between Mosaiq's engineering and delivery teams and customer-facing teams, Customer Success (CS) and Sales. This role makes sure the customer-facing team's queries and expectations are understood and prioritised correctly on the technical side, and that key information, technical progress and any constraints are explained in a way CS and Sales can use with confidence. Day-to-day it…