Descripción
Job DescriptionAt H&M Group, we are on a journey to create great digital experiences for millions of customers around the world. Within Digital Foundation, E2E Digital Operations plays a key role in keeping our online customer journeys stable, resilient and continuously improving. Evolved Digital Operations, or EDO, brings together end-to-end operational visibility, proactive monitoring, automation, incident management, service integration, Site Reliability Engineering and close collaboration with product teams. Together, we help reduce disruption, improve reliability and enable teams to deliver customer value with confidence. As Senior Engineering Manager for E2E Digital Operations, you will lead the teams that run and evolve H&M’s end-to-end digital operations service. This is a senior leadership role where you will combine people leadership, technical direction and operational excellence to create the conditions for scalable, reliable and customer-focused digital services. You will translate business and technology priorities into a clear service roadmap, align multiple teams around shared outcomes and balance immediate operational needs with long-term technical health, security, compliance, cost efficiency and resilience. You will also work closely with product, engineering, architecture, commercial stakeholders, service management functions and external partners to improve how we operate at scale. WHAT YOU'LL DOYou will lead E2E Digital Operations as one integrated service across three teams: Delivery Excellence Site Reliability Engineering Governance Your main responsibilities will include: Service strategy and delivery Own the end-to-end roadmap and technical delivery for EDO, connecting H&M Group priorities with clear, measurable outcomes. Set direction across multiple teams and make sure priorities, dependencies, risks and trade-offs are visible and actively managed. Balance delivery pace with service stability, resilience, security, compliance, technical h