Senior Supervisor

How Youll Succeed (responsibilities): CROSS-FUNCTIONAL RELATIONSHIPS: Lead a team of 15-20 employees to ensure efficiency in process operations and meeting process SLAs Follow up on targets, SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets Perform functions such as manpower planning, recruitment & selection, induction, performance appraisal, and training Ensure all team management standards and controls are met Drive process im…