Senior Consultant

Key Responsibilities: Receive and analyse requests for support, determine the most appropriate solution and implement accordingly Negotiate deals with customers in accordance with policies and procedures within allocated timeframes Compile monthly reports on: Tariff Optimisation Upgrades, Churn Problem solutions Monitor the performance of all relevant parties to ensure that agreements are honoured Maintain all strategic targets Retentions (upgrades, cancellations) Call centre Service levels Cus…