Operations Manager - BPO Insurance

Performance parameters: · To check and verify customers credentials and feed them correctly in database · To identify and highlight fraudulent/fake/forged documents · To meet Service Level Agreement, AHT and quality targets · To report any bug or issue in CRM · Participate in ideation workshop and share improvement ideas · Adaptable to learn new document type, process, concept and skills · Ensure adherence to process guidelines as per agreed quality standard on all SOPs · Ensure that the assign…