Senior Manager, Triage, Assessment & Prioritisation, Scams

Job Description Help shape how consumers affected by scams are supported from their first interaction with the Australian Scams Ombudsman. We’re looking for an experienced senior operational leader to establish and lead our Triage, Assessment & Prioritisation (TAP) function. This is a rare opportunity to build a new service from the ground up, develop its leadership capability and establish an approach that ensures scam complaints are assessed promptly, consistently and directed to the right pa…