Nurse Navigation Supervisor

The Nurse Navigation Supervisor leads and supports a team handling low-acuity 911 calls. Responsibilities include overseeing call operations, monitoring quality and documentation, coaching staff, supporting staffing and training, handling escalations, and ensuring adherence to clinical protocols and privacy requirements. This is a full-time, on-site role in Lewisville, Texas. Supervise call center agents during assigned shifts and monitor queues, service levels, call handling, and dispatch proc…