Director, Service Excellence & Patron Experience

National Library Board (NLB) in Singapore seeks a leader to oversee Service Excellence and Quality Service Management across physical and digital touchpoints. You will manage patron feedback, standards and performance while driving improvements in patron experience. You will guide the SEO team, collaborate with internal stakeholders, and explore AI and digital tools to boost service responsiveness and efficiency. Work at the National Library Building on a two-year contract. J-18808-Ljbffr