Solutions Expert & Support Engineer (CCaaS / AI)

Required Qualifications Experience: 2–3 years in technical support, software implementation, sales engineering, or a customer-facing technical role. Technical Skills: Working knowledge of REST APIs and Webhooks (experience connecting different software tools). Basic proficiency in JavaScript (ability to read, understand, and modify simple scripts). Exposure to—or a strong interest in—chatbots, AI tools, or basic prompt engineering. A solid understanding of general web technologies and software …