IT Service Manager

Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors. Key responsibilities of the role will include: Govern Service, Incident, Problem, Change and Major Incident Management processes. Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity. Monitor service performance through SLAs, KPIs and service r…