Analyst Service Desk 1

We are seeking a Service Desk Analyst I to provide first- and second-level IT support in a continuous, multi-channel environment. This role serves as a primary point of contact for users experiencing hardware, software, and application issues. The analyst will assess support requests, troubleshoot technical problems, document resolutions, and coordinate with other IT teams when additional assistance is needed. Candidates must be flexible with working hours and assigned duties, including after-h…