Hybrid CX Automation & AI Lead — Scale Support with AI

ALOHAS is seeking a CX Automation & AI Lead to scale customer experience with no headcount growth. You will architect the automated CX model, define deflection flows, AI agents, and human-in-the-loop processes ensuring context is preserved across channels. Based in Barcelona or willing to relocate, you will collaborate with IT, Data, and PMO to integrate Shopify, Odoo, and Gorgias, build multi-agent workflows, and measure containment rate, cost per contact, and CSAT. J-18808-Ljbffr