Client Relationship Manager (Account Manager)

Customer Inquiries: Handle client interactions via phone, email, chat, and Jira Service Desk. Sandbox Testing: Perform User Acceptance Testing (UAT) to validate product features and functionality. Documentation: Create and maintain Standard Operating Procedures (SOPs) and internal content on Confluence. Product Knowledge: Stay current on product features and updates to provide accurate, informed support. Account Monitoring: Track and oversee new subscriber accounts to ensure smooth onboarding a…