Descripción
Monil is building world-leading technology for virtual fencing and livestock monitoring. Our mission is to redefine livestock farming by giving farmers better control, deeper insights, and more efficient ways to care for their animals. Since Monil was founded in Norway in 2022, we have grown rapidly from a small startup into an international scale-up operating across Norway, Sweden, the UK, and the US. Today, our technology is trusted by thousands of farmers across multiple markets. We are building much more than a virtual fence. Our ambition is to become the digital shepherd for modern livestock farming helping farmers monitor animal health, automate grazing, and gain deeper insights into animal behaviour and welfare. At Monil, our customers are farmers. That is why we call our Customer Success team Farmer Success. As we continue to scale internationally, we are looking for a Customer Success Operations Specialist to improve the systems, processes, data, and workflows behind Farmer Success. You will help us deliver fast, accurate, and consistent customer support across markets and enabling our Farmer Success team to spend more time helping farmers and less time navigating manual processes and inefficient tools. About the Role As our Customer Success Operations Specialist, you will own and improve workflows, data, and operational processes that enable Farmer Success to run effectively and scale across markets. You will identify bottlenecks, standardize ways of working, and use automation, data, and AI to improve both the customer experience and the everyday work of our Farmer Success teams. The role reports to the Head of Farmer Success and works closely with Farmer Success teams across markets, Sales Operation, Marketing, and our Business Systems Lead. You will act as the operational owner of Farmer Success systems and processes. This means identifying business needs, improving how our tools are used, and prioritizing operational improvements. For integrations, sys