Descripción
Are you passionate about turning complex customer engagements into seamless, high-trust partnerships? At Lightium, we're pioneering next-generation photonic integrated circuits (PICs) built on thin-film lithium niobate (TFLN), and we're looking for a Photonics Account Manager to serve as the backbone of our customer relationships, from purchase order entry through interfacing with our R&D team to long-term production agreements. Position Summary In this role, you'll join our Commercial Team, reporting to the CRO, and take ownership of the customer journey from project onboarding through delivery and after-sales expansion. You'll run structured customer touchpoints, coordinate across our internal operations and design teams, and ensure every MPW run is delivered on time, keeping every customer up to date on project status. Your work will be the bridgehead between Lightium's technical execution and our customers' confidence in Lightium as its prime photonics foundry partner. Key Responsibilities Customer Journey Ownership: Lead major customer engagements with Lightium’s foundry services, from kick-off and design submission to DRC report, regular update meetings, as well as shipment, invoicing, and after-sales support. Ensure customers always know where they stand thanks to your remarkable organization and communication skills. Run Management & Internal Coordination: Track deliverables and open items across multiple simultaneous runs. Serve as the single customer-facing point of contact for run status, routing all technical questions to the appropriate internal resource, and closing the loop with the customer. Maintain tight alignment with our R&D Team and Operations Team through regular internal syncs. Keep CRM records tidy and up-to-date across all active engagements. Process Building & Continuous Improvement: Design, document, and optimize Lightium’s internal business processes that make our customer journey scalable. Create best practices and standard operating pro