Customer Incident Responder

We’re looking for a hands-on, customer-focused individual to join our operational response team as a Customer Incident Responder. This is a field-based role at the heart of Thames Water’s incident response operations. You’ll be part of a fast-moving unit that plays a vital role in protecting public health and maintaining customer trust during service disruptions. Whether responding to emergencies or preparing for future incidents, you’ll help ensure our customers stay informed, supported, and s…