Lead ICT End-User Support & Service Delivery

The University of the Free State (ICT Services) seeks a Lead: ICT Technical End User Support to manage 1st and 2nd line support, guiding engineers and coordinating service delivery. You will oversee external partners, ensure SLA compliance, provide hands-on support for Windows and macOS devices, and drive end-user device lifecycle, security, training, and user adoption. Requirements: Bachelor’s degree, ITIL certification, 2 years ICT end-user support, and a valid driver’s license. J-18808-Ljbffr