Complaints Case Officer

JOB TITLE: Complaints Case Officer REPORTING TO: Solicitor Complaints Manager Summary of the role Reporting to the Solicitor Complaints Manager and Head of Professional Conduct, the postholder will be responsible for processing correspondence, assisting in the initial assessment of complaints regarding the service provided by a solicitor, registering complaints for investigation, handling enquiries from complainants and solicitors as required. The post holder will also have administrative respo…