ServiceNow ITSM Architect — Lead End-to-End Implementations

XPT Software Australia is seeking an experienced ServiceNow ITSM Architect to lead discovery workshops, gather requirements, design scalable ITSM solutions, and oversee end-to-end implementations. You will engage with business and IT stakeholders to map current processes and define transformation roadmaps. The role focuses on architecture, best practices, and governance across Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and SLAs within ServiceNow, ensuring scalable, J-…