Director, Ai-Driven Service Platforms & Automation

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Summary: The Director, Business Systems – Service Platforms & Automation is accountable for the strategy, delivery, and operational excellence of several mission-critical systems supporting Ingram Micro's customer, back office and support operations.This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin-ins, AI-driven bots/automation, and legacy systems, ensurin…