Customer Support Administrator

Deliver an outstanding customer experience, from our office in Bathgate, as the first point of contact, supporting customers with enquiries, appointments and issue resolution from first contact through to completion. Key Responsibilities Working as part of a team to manage all inbound calls to the business, routing these to the relevant departments using our CRM to answer customer queries. Ad Hoc outbound dialing to support business needs. Manage inbound/outbound calls in line with departmental…