Director, Process Excellence

Own the simplify-before-migrate mandate for Acosta’s GBS transformation. Lead end-to-end process redesign across all GCC-bound function families. No process is cleared for wave transition without Process Excellence Lead sign-off. Directly conditions value realization and AI/automation program success. Responsibilities Primary Responsibilities Process Assessment & Baseline: Lead process maturity assessments across all Wave 1 and Wave 2 in-scope processes (Finance, HR Services, Procurement, IT, E…