Hiring 1st Line Support Engineer for Cloud based IT Company

Job Description: 1) Principal Purpose – To ensure the quality support provided to all the Client/Colleague/Customers. 2) Duties – To help with any Support requests logged with Application Support Team for the range of applications. Coordination within the Team and Customer/User throughout the support lifecycle for logged cases. Create and Manage Application support knowledge base documentation. To manage and support L1 support activities with Team. 3) Job skills – Experience in Support operatio…