General Manager Operations

Role - The General Manager-Operations is responsible for overseeing and managing the day-to-day inbound international call center operations. Lead a larger team about 400 FTEs, ensuring efficient and effective service delivery to customers through both voice and non-voice channels with strong leadership, operational excellence and a deep understanding of customer service best practices. Responsibilities - Manage a diverse team of 350 to 400 FTEs, fostering a collaborative and inclusive work env…