Technical Lead – IVR & Contact Center, Amazon Connect

Technical Lead – IVR & Contact Center, Amazon Connect Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend …