Descripción
--- base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 --- CDI \- Store Manager Zürich (W/M) ================================== GENERAL MISSION As part of Hermès Switzerland and Central Europe's strategy, you will manage and develop your store by: \- Leading a team to offer our customers personalized and exceptional service \- Developing and retaining a local and international customer base \- Optimizing operations management in accordance with internal procedures You will work closely with the subsidiary's support functions and act in an exemplary manner, putting the customer at the heart of your concerns. You will generously share the spirit of Hermès with every employee and every visitor to the store. MAIN ACTIVITIES LEADING THE TEAM o You lead, manage, and motivate the store team to achieve set objectives and provide excellent service to all customers and visitors o You share relevant information and analysis with the team to communicate your vision for the business and help everyone understand the store's challenges o You foster team spirit o You set quantitative and qualitative objectives and evaluate results. o You supervise and coach your employees. o In close collaboration with the Human Resources Department, you recruit team members, organize their integration, and oversee and implement the necessary actions for their training and development. You conduct performance reviews when necessary. DEVELOP SALES AND SERVICE o You ensure a regular presence on the sales floor to support the team, set an example, and orchestrate in\-store activity o With the support of the Customer Experience department, you supervise the quality of information in the customer database and determine targeted clienteling actions o You keep abreast of trends, benchmark the competition, and analyze opportunities. You propose and implement appropriate actions to develop your store You work closely with the Communications Department to organize customer events for