Technical Support Engineer - 2nd Level

Your tasks * Provide 2nd level technical support to international sales and service network, as well as to customers worldwide. * Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans. * Ensure accurate and regular updates of claims through the ticketing tool. * Coordinate with internal departments for complex technical investigations and follow-up on agreed actions. * Occasionally travel worldwide, up to approximately 10%, to s…