Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)

Description The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality. Responsibilities 1. Service Delivery & Client Experience Monitor and enhance service delivery standar…