Helpdesk Manager

We’re seeking a hands-on Helpdesk Manager for our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This is a hybrid role based at the company’s London City office. The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and ope…