Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner

Scope The Service Management team acts as the primary operational interface between customers, Product/Engineering teams, and internal support functions, ensuring stable and reliable service delivery. Responsible for service governance, SLA/KPI management, operational reporting, customer communication, escalation management, and continuous improvement across applications and platforms. The role provides end-to-end oversight of service operations, ensuring customer-impacting issues are proactive…