Call Center Supervisor

The Call Center Supervisor is responsible for advanced support to the SSA Ticket to Work Help Line by assisting Call Center Management. Directs and supervises Beneficiary Support Specialist I (BSS I and II) responsible for routine/basic inbound call, outbound call, email, and web chat services. Ensures staff have the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). Supervises and monitors day-to-day activities of Customer Service Support Servi…