Regional Operations Coordinator-BMCT

Description Responsible for receiving, dispatching of tickets, cases and faults to the teams for the region. Provide excellent customer service, communicate effectively with clients, troubleshoot, provide support to field staff and meet SLAs. Establish from customer and available systems if customer support is required to resolve the incident, typical customer support is site access. Establish communication between clients, customers and technicians. Assist relevant technicians with troubleshoo…