Assistant VP/ Vice President, GCD Omni-Channel Agile Team, (Training)

Job DescriptionKey ResponsibilitiesBusiness Transformation, Customer Experience & Operational Excellence Lead end-to-end business transformation initiatives across the branch network to improve customer experience, operational effectiveness, productivity, and cost efficiency.* Drive service and channel optimisation through the review of customer journeys, service utilisation, customer feedback, and operational performance metrics.* Continuously assess, simplify, and redesign processes to improv…