Service Delivery Specialist

Job Description As a Senior Service Delivery Specialist – Command Centre Lead , you will oversee the day-to-day operations of the application-focused Command Centre, ensuring stable, efficient, and consistent service delivery across H&M Group’s technology landscape. In this role, you will provide and lead L1/L2 application support, manage operational excellence, and drive service continuity. You will also take ownership during Major/P1 incidents, leading triage, coordination, escalation, and se…