Descripción
WE ARE LOOKING FOR AN IT BUSINESS PARTNER - FINLAND TO JOIN NORLANDIA HEALTH & CARE GROUP AT OUR ESPOO OFFICE Norlandia Health & Care Group, NHC, provides high-quality early childhood education, elderly care, disability services, child welfare services, patient hotel services, and home care services across Finland. Our operations are built on high quality, responsibility, and a people-centered approach. We are now looking for an experienced IT professional to join our Finnish support organization to strengthen IT services for our businesses and support the continuous development of our operations. ABOUT THE ROLE As an IT Business Partner - Finland, you will be responsible for the overall IT function of Norlandia Finland and serve as a trusted IT partner to the business. The role acts as the primary IT partner for the Finnish business while working as an integrated member of the NHC IT organization. The role reports to the Finland Country Manager and NHC IT. You will work closely with business functions, managers, service providers, and NHC IT team. You approach IT challenges in a practical, proactive, and service-oriented manner, finding effective solutions that support daily operations. Success in this role requires the ability to understand the bigger picture while also being willing to take hands-on responsibility when operational situations require it. The role includes travel to our locations across Finland sometimes even on a short notice. NHC has an external IT operation partner, Sopra Steria, who delivers first line support and operates the M365 tenant for all countries in NHC Group. In addition, NHC Group has a centralized internal IT department, NHC IT, which is located in Oslo and Stockholm. NHC IT delivers second and third line support, including network Services to all countries in NHC Group. EXPECTED SKILLS Experience in managing outsourced IT services and suppliers Service Level Agreement (SLA) follow-up IT Service Management Vendor Management Experie