Remote CS Transformation & AI Implementation Specialist

lastminute.com is seeking a CS Transformation & Implementation Specialist to lead cross-functional changes across our customer service platform. You will own discovery, design target workflows, and deliver AI-enabled automations while aligning with IT, Product, and Operations. Fluency in English and Zendesk experience are required. You will work remotely from Spain (or Portugal/Romania as applicable) with limited travel, joining a global Product Customer Service team to modernize back-office J-…