Commercial & Retention Manager

Sheffield Hybrid - 3 days per week in office (2 of which will be Tues/Weds, 3rd day being either side of this), 2 working remotely. We’re looking for an autonomous, commercially-minded Commercial & Retention Manager to protect and grow ARR across our SMB customer base. Reporting to the Head of Account Management, you’ll lead on renewals, retention, and expansion - blending automated processes with smart, high-impact human intervention. The Opportunity: Own and protect ARR across a large SMB po…