Customer Support Technician II (IT Services)

Position Summary Works under general supervision to provide technical and network problem solution to end- users by performing a question diagnosis while guiding users through step-by-step solution and ensures maximum uptime and efficiency of all network equipment within all Shelby County Departments. Pay Grade: 51 Salary Commensurate with Experience and Education Minimum Qualifications Two (2) years of field experience as a Network/Field Technician in network installation, desktop configuratio…