Front Desk Agent

Summary Main Duties & Responsibilities - Welcome and check in guests efficiently while providing accurate information in accordance with internal procedures. - Maintain a professional, courteous, and ethical relationship with all guests. Respond promptly and accurately to inquiries, and resolve issues to ensure complete guest satisfaction. - Actively perform upselling and cross‑selling of hotel services, facilities, and outlets. - Demonstrate a proactive team-oriented approach, fostering cooper…