Customer Success Strategy Director - Growth & Retention

Loyal Guru is seeking a Customer Success Director – Strategy & Performance to lead our customer strategy with the aim of maximizing satisfaction, retention, and profitability. This senior role oversees Client Directors and aligns goals with the COO and cross-functional teams to drive customer-centric strategies. This position requires a strong business mindset, data-driven decision-making, and a relentless commitment to customer excellence, transformation, and measurable results. J-18808-Ljbffr