Senior Platform Support Analyst with data cloud

Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality. 4 years of relevant experience in application/production support, preferably in enterprise or banking environments. Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs. Good understanding of Salesforce Data Cloud components, including DMO, D…