Complaints Resolution Lead

Can you turn a negative into a positive? Were looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team. Youll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers. You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occ…