Machine Learning Scientist III - Customer Service AI

Who We Are Wayfair is seeking a high-impact Machine Learning Scientist III to lead the research, technical strategy, and production deployment of next-generation Generative AI and agentic systems for Wayfair's Customer Service organization. In this role, you will bridge cutting-edge AI research and large-scale enterprise execution-architecting robust, multi-agent frameworks, proprietary domain-adapted LLMs, and end-to-end LLMOps infrastructure. You will be responsible for defining technical roa…