Performance Lead - Service

About the role | He Aha Te Tūranga As our Performance Lead, you'll be at the heart of creating a high-performing, customer-focused culture. You'll coach and develop frontline teams, leverage insights to improve performance, drive operational excellence, and champion continuous improvement initiatives that make life easier for both our people and our members. Combining leadership, strategy and hands-on coaching, you'll play a key role in shaping the future of Customer Care at nib NZ. About you |…