Technical Lead – IVR & Contact Center Applications

Technical Lead – IVR & Contact Center Applications Location: Toronto, ON Work Mode: 4 days hybrid Skill Required • Lead the design, development, implementation, and support of IVR and Contact Center applications. • Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). • Experience in contact flow design, call routing, self-service solutions, and speech recognition. • Knowledge of CTI integration, APIs, web services, and back…