Assistant Manager-Operations

Key Responsibilities Manage end-to-end contact center operations. Handle Team Leaders and drive team performance. Ensure SLA, KPI, CSAT, productivity, and quality targets are achieved. Monitor daily operational performance and prepare MIS reports. Drive process improvements and client satisfaction. Handle escalations and maintain smooth operational flow. Coach and mentor teams for performance enhancement. Candidate Requirements Graduation Mandatory. 6–10 years of overall BPO experience. Minimum…