Service Desk Support Incident Analyst (CPT Onsite)

ENVIRONMENT: A dynamic provider of innovative Software & Systems seeks a meticulous, self-driven and strong technical Service Desk Support Incident Analyst who will be responsible for ticket movement and conforming to customer requirements. You monitor all open tickets/cases with careful consideration for tickets at risk of breach and tickets/cases that have already breached and review ticket/case content and flags non-adherence to ticket logging protocol, collate data from ticket/case journals…