Business & Reporting Analyst

About the Role You'll own the end-to-end reporting lifecycle across our contact centre's telephony and digital channels, transforming raw data into reliable datasets, uncovering actionable insights, and presenting compelling narratives that influence strategy at every level. This role sits at the intersection of data engineering, analytics, and storytelling. You'll build the foundations, discover what matters, and make it land. What You'll Do Build scalable data foundations – Design and maintai…