Descripción
Position Summary We are seeking an experienced, hands\-on IT professional to take operational ownership of the school's day\-to\-day IT environment. This is a senior, campus\- based technical position combining systems administration, enterprise networking and high\-quality user support. The successful candidate will independently diagnose and resolve complex incidents, maintain the reliability of core IT services and anticipate issues before they disrupt teaching and learning. They will serve as a key on\-site IT contact for staff and work closely with Regional and Global IT teams, following Group technical standards, security policies and change\-management procedures. The role requires sound technical judgement, clear communication and the ability to plan, prioritise and deliver work with limited day\-to\-day supervision. It is a hands\-on position rather than a people\-management role. Key Responsibilities **Campus IT Operations \& Technical Ownership** * Take day\-to\-day ownership of campus IT operations, from incident triage and diagnosis through resolution, documentation and follow\-up. * Independently prioritise support requests and operational tasks, with particular urgency for incidents affecting lessons, examinations and essential school services. * Proactively monitor recurring issues, service health and technology risks; recommend and implement practical improvements within delegated authority. * Act as the senior on\-site technical contact, coordinating with school stakeholders, IT colleagues and external suppliers; escalate significant incidents with clear technical evidence and business impact. **Systems, Microsoft 365 \& Identity Management** * Administer Microsoft 365 and Microsoft Entra ID, including users, groups, licences, role\-appropriate access permissions, authentication and account lifecycle processes. * Operate and troubleshoot Exchange Online, Microsoft Teams and SharePoint Online, including mailboxes, collaboration services and access\-